Due to the wide array of products and manufacturers, it is always best to contact us directly to determine warranty and return policies for your specific purchase.
Due to the wide variety of manufacturers served and products carried, determining warranty on your particular piece of equipment is best determined by:
-referring to your owner’s manual
-contacting the manufacturer directly with your model #/serial #
-contact us with model #/serial # for products from any manufacturer we sell
-Labor warranty on repairs performed by HCW in our service department is 30 days/100 hours/500miles whichever occurs first.
-Parts warranties vary by manufacturer; please contact us for warranty information on a specific part.
-Used equipment is sold as-is, with no warranty express or implied, unless otherwise indicted on the sales receipt.
-New serialized equipment (including but not limited to: golf carts, UTV’s, lawn & garden equipment, snow throwers, trailers, and certain wholegoods accessories) may be exchanged or returned within 5 calendar days of purchase for a full refund less any shipping, freight, or installation costs. Returns must be in like-new, resalable condition, including any owner’s manuals and paperwork. Any damage, wear, or missing items will void the return or be charged back against the return credit. Items financed through a finance company are subject to the return/exchange terms of that finance company. Any credits will be issued via company check (NO CASH) or refunded to the credit card used for payment per the terms of the cardholder agreement.
All in-stock parts are returnable for a full refund within 5 days of purchase. Parts must be unopened in original packaging. Excludes electronics, controllers, motors, batteries, tires, and core charges, all of which are non-refundable.
Any special-order, non-stock parts are non-returnable unless otherwise indicated.
Non-stock parts and accessories (not including special orders) may be returned within 5 days of purchase less a 20% restocking fee. Shipping, freight, and installation costs are non-refundable.